Payment and Order Confirmation

Customer Order Accuracy

Orders are not confirmed until full payment is received through Zelle. Submitting an unpaid order request does not reserve merchandise or guarantee production slots.

Customers are responsible for entering the correct name, email, phone number, shipping address, product, quantity, and size before completing checkout submission.

Made-to-Order Timelines

Sizing and Product Variations

Merchandise is produced based on preorder quantities, so fulfillment does not begin until the preorder period closes. Estimated production and delivery timelines are approximate and may be affected by supplier, production, or carrier delays.

Customers are responsible for selecting the correct size. Size-related exchanges are not guaranteed for made-to-order merchandise. Product colors and appearance may vary slightly from photos due to screen settings and production differences.

Delivery, Changes, and Updates

Shipping and Local Pickup

Cancellations and Company Rights

Local pickup may be offered, and pickup details will be provided after the order is confirmed. Shipping charges are separate and nonrefundable once an order has shipped.

Customers may cancel before the preorder closes and before production begins. Once production begins, orders are subject to the Refund Policy. J. Grand Enterprises may cancel or refund an order if an item becomes unavailable or if there is an error in pricing, availability, or product information.

These terms may be updated from time to time. Continued participation in our preorder releases constitutes acceptance of all current guidelines.