Because every piece is manufactured strictly to preorder volume, orders cannot be canceled, exchanged, or refunded once the ordering window concludes and fabrication commences.

Refunds or replacements will be considered only if an item is defective, damaged, or the wrong item/size was provided due to an error by J. Grand Enterprises.

Customers are responsible for selecting the correct size when ordering. Shipping charges are nonrefundable under all circumstances once fulfillment and transit take place.

Seven-Day Notice Window

7 Days

notification window from delivery date

If there is an issue with an order, contact J. Grand Enterprises within 7 days of receiving the item. Please include your order number and clear photographic documentation of any damaged or incorrect goods.